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DELIVERY

We are ambitious and willing to spread Protea all over the planet. Therefore we will endeavour to deliver your purchase to any corner of the world. We are only bounded by the limitations of our shipping agent – which is Australia Post.  

Delivery times will vary between the locations. Australia-wide deliveries usually take 3-5 working days. 

Please contact us if you feel that your parcel is taking ridiculously long to get delivered and we will case it for you or re-send a new one!

 

RETURNS & EXCHANGES

Is your new garment not fitting or looking quite right? Yes, this happens. We totally understand.

You can surely return it back to us within 14 days from receiving it & get either of the following:

  • refund of your purchase (please, note: shipping costs are not refundable)
  • exchange for a new item of equal value
  • get a merchandise coupon for the value of your purchase that you can use for future shopping at Protea

Use this address for returns:
Fashion DNA Pty Ltd / Protea / Attn.: Alissa Stytsenko
PO Box 23199, Docklands, Melbourne, Victoria, 8012, AUSTRALIA

 

CUSTOMER SERVICE

Please feel free to contact us anytime should you have any questions, request or…just because! Let’s chat!